Frequently Asked Questions

Hyey is a family caregiver coordination app. It is one shared place for the whole care team to stay aligned. Whether you're managing schedules, medications, shift handoffs, or daily notes, Hyey gives everyone involved in someone's care the same up-to-date snapshot. Instead of scattered group texts and sticky notes, the team always knows what happened, what needs to be accomplished, who completed certain tasks, and what is still upcoming.

Hyey is for anyone coordinating care for a loved one with a team, especially when more than one person is involved. That includes:

• Families caring for an aging parent at home or across facilities
• Caregivers supporting a loved one with a chronic illness or disability
• Long-distance caregivers who need to stay informed without being there in person
• Siblings or relatives splitting responsibilities and keeping each other updated

If you've ever caught yourself sending the same update three times a day, or worrying about what happened during someone else's shift, Hyey is built for you.

Group texts are great for chat but lousy for memory. Answers get buried, and there is no structure around medications, vitals, or handoffs. Shared calendars handle appointments but do not capture what actually happened during a shift.

Hyey is built around the things that matter in home care specifically: who is on shift, what has been done, what is next, what to watch out for, and what to know about the person you are caring for. The chat is there too, but it is not the only source of information.

Most caregiver apps are built around a single caregiver tracking medications or keeping a journal. Hyey is built around the team. The core difference is our focus on care handoffs: the moment care passes from one person to the next is where things get dropped, and Hyey is built specifically to make that transition smooth.

A few things that set Hyey apart:

• Direct family access: family members can see updates in real time without calling the primary caregiver
• Multi-caregiver coordination: built from the ground up for teams, not adapted from a solo journaling tool
• Shift handoff tracking: incoming caregivers see exactly what happened before they arrived
• Low-friction input: voice logging means caregivers can capture updates without stopping what they're doing
• The little things: a dedicated place for personal preferences and routines, not just medical data

No. Hyey is designed for the care team: the family members, aides, and others who are doing the coordinating. The person receiving care does not need an account, a smartphone, or any level of tech savvy. Everything in Hyey is managed by the people around them.

Hyey runs on iPhone and iPad (iOS 16 and later) and Android (Android 10 and later). The app is the same on every device, so you can hand off between phones without anyone losing context.

Right now, Hyey is available in the US iOS App Store and Google Play, and the app is intended for use within the US. We're evaluating additional regions and will share updates as that changes. If you'd like to be notified, drop us a note at hello@hyeycare.com.

At the end of a shift, Hyey rolls everything that happened into a clean handoff summary: meds given, tasks done, vitals logged, notes added. Then, the incoming caregiver opens the app and sees what's been accomplished, what's still pending, and what to watch out for during their shift, all in one place.

With Hyey, a person's proper care no longer has to rely on the outgoing caregiver remembering to send a long text.

Yes. Solo caregivers use Hyey as a single, structured place to track medications, vitals, mood, sleep, appointments, and notes, instead of juggling a notebook, a calendar app, and three different reminders. That way, if a sibling or aide ever joins the picture, the care history is already there.

Right now Hyey is focused on family caregiver teams: families and their direct care circles. That said, we are actively developing partnerships with home care agencies and care managers. If you run an agency and want to explore how Hyey could work for your client families, please reach out to us at hello@hyeycare.com.

Yes. Hyey encrypts data and access is restricted by role on every record. We limit internal access to production systems and treat all care data as sensitive. No system is 100% secure, but we build defensively and take our responsibility for your family's data seriously.

HIPAA applies to healthcare providers and their vendors, not to family caregivers using an app like Hyey, but we treat everything you enter as sensitive regardless: access is limited to the people on your care team, we use encryption and access controls, we never sell your data, and we never use it for advertising. Our Privacy Policy explains what we collect and how it is handled. If you have specific compliance questions for your organization, please reach out at hello@hyeycare.com.

Data is stored on servers in the United States. Full details are in the Privacy Policy.

Yes to both. To request a full data export or to delete your account, please email us at hello@hyeycare.com. We will deactivate your account right away and complete removal of your data from active systems within 30 days, retaining only what we are legally required to keep. Backups are purged on a rolling 90-day cycle.

Your data belongs to you. If you stop using Hyey, you can request a full export of your care information at any time by emailing hello@hyeycare.com. If you would like to delete your account entirely, we will deactivate it right away and complete removal of your data from active systems within 30 days, retaining only what we are legally required to keep, with backups purged on a rolling 90-day cycle. We will never sell your data or use it for advertising.

Hyey is free to download for early users: the full app with no feature gates. When we introduce paid plans, new accounts will get a free trial with the length and auto-renewal terms clearly disclosed before purchase. We will always give clear notice before any pricing change.

Please email hello@hyeycare.com any time. For account or billing questions, include the email address on the account so we can identify you.